Hotel Ma'xanab Tulum - Tulum

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Tulum
Hotel Ma'xanab Tulum
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Hotel Ma'xanab Tulum | Tulum | Mexico

Carretera Tulum-Boca Paila Km. 6.5, 77760 Tulum, Mexico

➤ Hotel Ma'xanab Tulum | Quintana Roo

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Get the celebrity treatment with world-class service at Hotel Ma'xanab Tulum
Situated in Tulum, a few steps from South Tulum Beach, Hotel Ma'xanab Tulum features accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre. With a garden, the 5-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation offers room service, a concierge service and organising tours for guests.

At the hotel, every room includes a desk. The rooms include a coffee machine, while some rooms are fitted with a terrace and others also feature sea views. At Hotel Ma'xanab Tulum each room has bed linen and towels.

At the accommodation you will find a restaurant serving Mexican cuisine. Vegetarian, vegan and gluten-free options can also be requested.

Tulum Archeological Site is 10 km from Hotel Ma'xanab Tulum, while Parque Nacional Tulum is 3.1 km from the property. The nearest airport is Tulum International, 43 km from the hotel, and the property offers a paid airport shuttle service.
Couples particularly like the location — they rated it 9.4 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap

See photos for Hotel Ma'xanab Tulum

Review score

Based on 85 reviews

Facilities

Cleanliness

9.2

Comfort

9.2

Value for money

7.7

Location

9.3

Total

8.9

Free WiFi

8.6

Room choices in Hotel Ma'xanab Tulum

Junior Suite with Ocean View

Junior Suite with Jungle View

Junior Suite with Garden View

Hotel Ma'xanab Tulum Services

Internet	WiFi is available in all areas and is free of charge.
Parking	Free private parking is possible at a location nearby (reservation is not needed).
Bathroom	Toilet paper, Towels, Towels/sheets (extra fee), Bath or shower, Slippers, Private bathroom, Toilet, Free toiletries, Bathrobe, Hairdryer, Shower
Bedroom	Linen, Wardrobe or closet
View	View
Outdoors	Outdoor furniture, Beachfront, Outdoor dining area, Sun terrace, Private beach area, Balcony, Terrace, Garden
Kitchen	Dining table, Coffee machine, Cleaning products
Room Amenities	Socket near the bed, Drying rack for clothing, Clothes rack
Activities	Bicycle rental, Beach
Living Area	Dining area, Seating Area, Desk
Media & Technology	iPod dock, Telephone
Food & Drink	Fruits Additional charge, Wine/champagne Additional charge, Special diet menus (on request), Breakfast in the room, Bar, Minibar, Restaurant, Tea/Coffee maker
Reception services	Invoice provided, Private check-in/check-out, Concierge service, Luggage storage, Tour desk, Express check-in/check-out
Entertainment and family services	Board games/puzzles
Cleaning services	Daily housekeeping, Laundry Additional charge
Business facilities	Fax/photocopying
Safety & security	Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, Security alarm, Key card access, 24-hour security, Safety deposit box
General	Shuttle service Additional charge, Grocery deliveries Additional charge, Adult only, Designated smoking area, Air conditioning, Mosquito net, Wake-up service, Private entrance, Laptop safe, Packed lunches, Fan, Airport shuttle Additional charge, Non-smoking rooms, Room service
Outdoor swimming poolFree!	Open all year, Adult only, Infinity pool, Shallow end, Sun loungers or beach chairs
Wellness	Fitness, Full body massage, Hand massage, Head massage, Couples massage, Foot massage, Neck massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Spa facilities, Body wrap, Body scrub, Body treatments, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Open-air bath, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre
Languages spoken	English, Spanish

Hotel Ma'xanab Tulum Terms and Conditions

Check-in	From 15:00 to 23:00
Check-out	From 11:00 to 12:00
Cancellation/ prepayment	Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds	Children are not allowed.
Age restriction	The minimum age for check-in is 18
Pets	Pets are not allowed.
Accepted payment methods	Cash is not accepted Hotel Ma#39;xanab Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

To consider

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Ma'xanab Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Frequently asked questions about Hotel Ma'xanab Tulum

How do I get the best price guarantee for Hotel Ma'xanab Tulum?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Hotel Ma'xanab Tulum. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Hotel Ma'xanab Tulum?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hotel Ma'xanab Tulum?

Free private parking is possible at a location nearby (reservation is not needed).

What are the outdoor activities at Hotel Ma'xanab Tulum

Outdoor furniture, Beachfront, Outdoor dining area, Sun terrace, Private beach area, Balcony, Terrace, Garden

What languages are spoken at Hotel Ma'xanab Tulum?

English, Spanish

What are the general services offered at Hotel Ma'xanab Tulum?

Shuttle service Additional charge, Grocery deliveries Additional charge, Adult only, Designated smoking area, Air conditioning, Mosquito net, Wake-up service, Private entrance, Laptop safe, Packed lunches, Fan, Airport shuttle Additional charge, Non-smoking rooms, Room service

Are pets allowed at Hotel Ma'xanab Tulum?

Pets are not allowed.

What is the check-in time at Hotel Ma'xanab Tulum?

From 15:00 to 23:00

What is the check-out time at Hotel Ma'xanab Tulum?

From 11:00 to 12:00

100% real reviews of Hotel Ma'xanab Tulum

If you have any questions regarding the facilities or services provided at Hotel Ma'xanab Tulum, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

Israel

Sujood

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Very Good

Clean, quiet, and excellently located, close to everything. The food is very delicious, and the staff is excellent and very helpful.

It's relatively very expensive for the amount we paid. The beach is very dirty with algae. There are hotels that clean the beaches of algae, but this wasn't the case at this hotel, despite it being five stars and very expensive. The water is very dirty with algae, but this problem exists on all the beaches in Tulum. The breakfast menu is not delicious or satisfying. There is no open buffet, only a menu from which you order your meal. The hotel is very small, consisting of only 16 rooms, which I didn't know beforehand. However, this made it a quiet and comfortable place.

United Kingdom

Steven

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Exceptional

Had a great calmness and tranquility

Evenings were super quiet, the gym needs some tlc

Switzerland

Isabelle

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Very Good

Beautiful beach location. Nice big room with private plunge pool on the balcony and lounge area. Restaurant was very good. Bicycles available for guests

Mice in the bedroom but that can be expected from beach location. Very loud noise coming from neighborhood beach clubs at night on the weekend. We had trouble sleeping.

United Kingdom

Daniel

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Staying in Paradise to Celebrate our engagement

We stayed at Hotel Ma’Xanab as the first stop in our holiday to celebrate our recent engagement. From before we arrived the hotel was exceptional in communicating with us and providing us with all the information we needed ahead of our stay. From the moment we arrived we absolutely loved the place. The welcome from staff was amazing and they knew us by name from the main desk to the beach club. The room was beautifully decorated and one of the most spacious hotel rooms I’ve ever stayed in. The setting is incredible in an amazing location on Tulum beach. The beach was one of the most beautiful beaches I’ve been on and the service at the beach club particularly from Rogelio was amazing. The location was also perfect for short walks to many lovely restaurants along the road. We also enjoyed the complimentary bikes that the hotel provided to cycle to nearby sites such as Tulum ruins. Overall this is one of our favourite hotels ever and has so many 5 star touches that makes it so unique and stand out. We cannot wait to return.

Very hard to fault the property as it was exceptional. If I had to criticise it I would say the pillows were a bit hard but that is personal preference. It is probably worth noting that the mosquitos are very active and we had lots of bites. Not the hotel’s fault and to be expected with such a tropical location with jungle surroundings but Would recommend that people bring plenty of insect repellant

United Kingdom

Sarah

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Paradise, did not want to leave.

Everything is excellent, the location, the beach, the food, the service and staff.

Nothing! Drinks are pricey but that’s the same everywhere in Tulum.

United Kingdom

Jane

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Lovely stay at a gorgeous hotel

Amazing staff, beautiful location and gorgeous food.

The first night we didn't get any sleep. There was a very loud noise outside our room, it turns out it was the generator from the building next door. We complained and we were moved to another room. We could still hear the noise but thankfully not as much as in the original room and we did manage to sleep through it.

United Kingdom

Synnove

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Really relaxing and a wonderful stay

The whole team of staff were simply wonderful. The service is exceptional and the food is good. It is a very nice and relaxed spot, which is appreciated when you need a break from the thumping music in tulum. It is a beautiful hotel and the service is impeccable. Would 100% stay again

The private outdoor pool area was unusable because of the bugs. This was a huge part of why we were willing to pay in this price bracket so we’re disappointed not to be able to use our outdoor space at all. If you get a jungle room you are so sheltered from the wind that the mosquitoes are unbearable. The room also had a slight musty smell, mainly from the humidity. But the staff provided us with a dehumidifier. Overall it was slightly overpriced for what it was - the price of a massage was more than double what you could get on the beach front done by the same masseurs.

United States of America

Richard

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Will stay at Ma'xanab Tulum again

The restaurant and food is very good and the staff are excellent

Luxembourg

Ala'a

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Very Good

Very beautiful rooms and hotel , comfortable, great breakfast, beautiful beach view , great stuff

Humid at the room , private pools at room needs a bit more cleaning

Brazil

Alexander

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Good Stay

The hotel has a very good structure: swimming pool (a little cold) in front of the beach to give you all the comfort of having fresh water after staying at the sea. The service at the beach chairs and loungers is super fast and efficient and the hotel's location in the heart of the hotel zone is very convenient. The rooms are perfect, clean and well equipped. The beach in front is wonderful, wide, with warm water and soft, white sand.

The price of everything is excessively expensive: from a simple beer to a portion of snacks or drinks. I imagine, as an experienced traveler, that it would be expensive even in USD. Breakfast is limited to one dish per person and there is not much variety (just as there is not much variety in the dinner menu). The waiters all seem focused on receiving tips: they keep offering excessive things and when asking for the bill, not only is there an automatic tip charge (between 15%-20%), the bill also has a line written tip in Spanish for you to pay more tips - we definitely don't like this modus operandi. The hotel staff didn't seem very senior either, which wasn't expected given the price of everything, and locked our car keys at reception until 7am (when we needed to leave at 6am). The entire city of Tulum should watch out for its prices: with everything so expensive, it will be a distant option for us to return there (when I traveled to French Polynesia it was cheaper, impressive).

Brazil

Alexander

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Good Stay

Italy

Marta

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Fantastic experience

We stayed at this facility for 3 nights and it was a pleasant and relaxing experience. The staff, at the front desk and at the Beach Club, were excellent. Everyone was kind and friendly, attentive to our every need. The breakfast, served a la carte, was excellent. The rooms are very nice and spacious, with great views. The beach and sea are wonderful, with crystal clear water and a really relaxing scenery.

Room bathrooms without doors.

United States of America

Fahad

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

A pleasant pricey stay.

The place was nice and tidy, the pool was small, the beach was clean, the food was above average. I liked the jungle vibe they had going, a 2-3 night stay was great.

Well, it was on the pricier side for the size of the facilities offered and their charges for beverages and food. Breakfast was okay but portions for small compared to US or Mexico even, so was lunch.

United Kingdom

Alexander

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

ABSOLUTELY INCREDIBLE HOTEL!!

It is hard to describe how wonderful this hotel is - I don't even know where to begin. We went to Tulum for our Honeymoon and this hotel was the best decision we made. Upon arrival our room wasn't quite ready so we spent some time in the bar area with the wonderful and accomodating bar staff - they were beyond amazing, so helpful, kind and great conversation. We were shown to our room where we were given an upgrade to suite with a pool and jungle view. The room was beyond our expectations, it was stunning. My husband and I will miss the bed and the pillows - the comfiest we have ever had. The room was large and spacious, and we had not one, not two but three showers in our room!! The hotel as a whole just felt so relaxed, the ethos at the hotel is chilled and this is what drew us to the hotel. The music plays from 12pm-10pm, which was perfect for us in comparison to some of the more lively beach clubs. The food and drinks were just fantastic - again a special shout out to the staff working at the beach including the bar and restaurant - amazing. Finally, we would like to especially thank Valeria who works at reception. She is an absolute credit to Ma'xanab, just such amazing customer service. Not only did she recommend us places to eat each night (fantastic recommedations), she also booked them for us. She helped us out with all sorts of things on our trip and just really made us feel at home - we will miss her! The reception staff as a whole were fantastic and were always just on the other end of whatsapp if we needed them, replying so quickly. Finally, the maids at the hotel were also amazing, always refilling our water, checking if we needed a turn down service, and the room was always spotless. We can't wait to go back, we have serious holiday blues and this is all down the hotel Ma'xanab! Thank you!

Australia

Kristen

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Lovely

This was a stunningly beautiful hotel, architecturally designed, right in the middle of Tulum Beach. The room was very large, and comfortable, and had a private plunge pool.

The only negative was that the hotel also operates a Beach Club, and the music from the beach club can be heard in the room. If you are out for the day, that is fine, because the music stops at 6pm. But if you want some peace and quiet in your room in the afternoon, you are out of luck. Also, like everywhere in Tulum the prices seemed very expensive by Australian standards.

United States of America

Ellen

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Amazing trip, just what we needed

Great location, nice pool, great food and even friendlier staff

Bathroom and restrooms are pretty open so be mindful if this is your first trip together ;)

United States of America

Sebastian

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Excellent place for a relaxing stay in Tulum!

This hotel is located on the best part of the beach with no seaweed. The beach beds are comfortable as are the beds in the rooms. The food is great too!

There was a slight damp smell in our first room due to the straw roof. However we requested to move to a different room and the new one was perfect.

United States of America

Cyrus

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Great over all stay. A solid 5 stars!

The staff were very helpful and knowledgeable regarding the happenings of each day/night on the Tulum strip. My girlfriend and I loved the boutique feel of the hotel and the personal attention we received. Will be back again soon!

Norway

Morten

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Exceptional

Everything!

United States of America

Alim

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hotel Ma'xanab Tulum

Perfect escape to paradise

Beautiful rooms - pool - location is perfect.

Food choices - not much options. Tasted okay. Costly for drinks.

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Hotel Ma'xanab Tulum ★★★★★

FROM 1.017,00 (USD $)

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Hotel Ma'xanab Tulum | Tulum | Mexico

➤ Hotel Ma'xanab Tulum | Quintana Roo

See photos for Hotel Ma'xanab Tulum

Room choices in Hotel Ma'xanab Tulum

Hotel Ma'xanab Tulum Services

Hotel Ma'xanab Tulum Terms and Conditions

Frequently asked questions about Hotel Ma'xanab Tulum

How do I get the best price guarantee for Hotel Ma'xanab Tulum?

Is WiFi available at Hotel Ma'xanab Tulum?

Is there free parking available at Hotel Ma'xanab Tulum?

What are the outdoor activities at Hotel Ma'xanab Tulum

What languages are spoken at Hotel Ma'xanab Tulum?

What are the general services offered at Hotel Ma'xanab Tulum?

Are pets allowed at Hotel Ma'xanab Tulum?

What is the check-in time at Hotel Ma'xanab Tulum?

What is the check-out time at Hotel Ma'xanab Tulum?

100% real reviews of Hotel Ma'xanab Tulum

Sujood

Steven

Isabelle

Daniel

Sarah

Jane

Synnove

Richard

Ala'a

Alexander

Alexander

Marta

Fahad

Alexander

Kristen

Ellen

Sebastian

Cyrus

Morten

Alim

How can we help you?

- Hotel Ma'xanab Tulum -